Okay, I had told y'all about how my electricity got shut off last month. So, to make a long story short, I had mailed a check to American Electric Power for $199.26 on July 24. Evidently they did not receive that check, or they did not post it to my account.
So, in order to get the electricity turned back on I made a payment by telephone from my checking account. Well, gosh and by golly, my original check of $199.26 cleared the bank about 10 days later.
So, I'm thinking, "Cool! I won't owe hardly anything this month to AEP, seeing as I PAID THEM TWICE LAST MONTH." But nothing could be further from the truth.
I opened my mail today to see a "Disconnect Notice." AEP is going to cut my electricity off AGAIN if I do not pay $122.30 by tomorrow. And my total current bill is $400.19!
"What?" So, I called up the toll-free number, and spoke with a very nice young black lady (I know she's black...because I know). I was armed with all of my electric bills, my check stubs, etc. before calling the toll-free number.
She (I think her name was Shaquanda) and I walked through all of my account history for the last 6 months, and lo and behold...AEP was right! Back in May of this year I evidently did not receive my electric bill. But, in June the "old balance" appeared on my bill.
So, I wrote a check for $188.32 to handle the old balance and the new balance in June. No problem.
But not so!
Because I have been late with two stinkin' payments, and had my electricity cut off once, the EXTREMELY SUCKY AMERICAN ELECTRIC POWER COMPANY is requiring me to pay an almost $400 "deposit." So, I asked Shulequila if there was any way to get this deposit deal waived. She says that she must transfer me to a "Supervisor." Cool...I'll just go through this with the Supervisor and get it all straightened out.
After 'splaining the whole comedy of errors in my nicest, most gentlemanly way, Ms. Supervisor tells me "There really is no way to waive this. It is company policy that when an account has been past due, and has been disconnected that a deposit is required."
So, me...being my gentlemanly Christian self replied, "Look, I have been with AEP/SWEPCO almost all of my adult life...and I'm old, so that's a long time! I'm not the kind of guy that doesn't pay his bills. This is all obviously a mistake of either mail service, or posting by your accounting office."
She replies, "I'm sorry Mr. Reeves, there is really no option according to our company policies." So, I reply, "Well, let me talk to someone above you...you know, a Supervisor's Supervisor."
She replies, "Mr. Reeves, there is no one above me. I'm telling you that you will have to pay the deposit." To which I reply, "I can't believe this...I am going to call my Public Service Commissioner and..."
At this point she cuts me off, and says, "The Louisiana Public Service Commission is well aware of our policies, and has appro..."
At that point, I cut her off and said, "Never Freakin' Mind! I'll go pay the DAMN BILL!" Then I slammed the phone down in her ear.
And I want to tell y'all that I am not one bit proud of myself. That Supervisor is probably somebody's Momma, somebody's wife, and somebody's daughter that does a hard job... I am not proud one bit! She's got to go home tonight and cook dinner, or mess with her kids and their homework, or try to convince her husband that he is God's gift to women...or maybe just chill out alone. I should not have lost my Christianity with her.
In fact, if you're reading this darlin' (I don't remember your name), please accept my apology. Sincerely.
But your company SUCKS!!! And I imagine you already know that...
15 hours ago